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FAQ

SHIPPING

Our standard shipping time can take usually around 4-5 working days from the time of purchase based on usual currier times. There are some exceptions to this:

Orders containing a preorder item will not be dispatched until the preorder item is in stock. Please check your the item description details of the dispatch time on any preorder items. 

REMEMBER: You can now check the order status using the order status tool on the home page!

DISPATCH:

 

We aim to dispatch all orders within 2-5 working days unless otherwise stated in the product description. This time frame represents the amount of time it takes for us print the garments by hand in Preston.

 

HOW LONG SHOULD I EXPECT TO WAIT AFTER DISPATCH?

UK - 2/3 Business Days (please allow 1 week to pass before contacting us)

EU - 6/10 Business Days (please allow 2 weeks to pass before contacting us)

Everywhere else - 10/16 Business Days (please allow 3 weeks to pass before contacting us)

 

DO YOU NEED A PAYPAL ACCOUNT TO PURCHASE FROM YOUR STORE?

No, you do not need a Paypal account to purchase from our store. If you proceed to the checkout it'll direct you to the Paypal page which under 'login' it will give you the option to pay via card. Though if you have a Paypal account, you may use it.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, or regular account payments via Paypal.

 

MY SHIPPING ADDRESS IS WRONG CAN I CHANGE IT?

Drop us an email with the correct details and we'll ship it to the correct address!

 

I'VE WAITED FOR MY PARCEL AS LONG AS THE GUIDELINES BUT I STILL HAVEN'T RECEIVED ANYTHING?

Drop us an email to info@thekillingtree.co.uk and we'll look into this for you.

 

MY GARMENT DOESN'T FIT CAN I EXCHANGE IT?

Yes of course! Drop us an email to info@thekillingtree.co.uk and we'll arrange this for you. Please bear in mind that you will need to cover the cost of postage for the exchange!


I WANT A REFUND PLEASE
Drop us an email to info@thekillingtree.co.uk and we'll arrange this for you if it was been within 14 days of making the order. The item must be unused and in it's original packaging.